Guest info

We are happy to lend you adapters free of charge at the hotel reception.

Travelling by car
- From Basel: Via the A2 motorway to Rothrist, Lucerne, Rotkreuz, Schwyz/Brunnen, Morschach.
- From the Bernese Oberland: Via Brünig, Sarnen, Stans, Flüelen, Morschach.
- From Chur: Via the A3 motorway to Pfäffikon, then via Sattel to Schwyz/Brunnen, Morschach.
- From French-speaking Switzerland/Bern: Via Solothurn, Rothrist, Lucerne, Rotkreuz, Schwyz/Brunnen, Morschach.
- From Schaffhausen: Via Zurich, Zug, Rotkreuz, Schwyz/Brunnen, Morschach.
- From Ticino: Via Gotthard, Flüelen, Morschach.
- Is there an exact address for the navigation system?
- Yes, enter the following address: Swiss Holiday Park, Dorfstrasse 10, 6443 Morschach, Switzerland.

Parking facilities
Where can hotel and hostel guests park?
- There is a car park in the hotel complex. The entrance is on the left in front of the main building. If this is full, guests can park on the parking deck or in the underground car park below the parking deck.

Where do holiday apartment guests park?
Each holiday flat has at least one reserved parking space in a separate underground car park.
- From an 8-person flat, two parking spaces are available.
- For a 12-person flat, three parking spaces are reserved.
Are there enough parking spaces?
- Yes, there are always sufficient parking spaces.

Travelling by public transport
How do I get to the Swiss Holiday Park by train and bus?

- Take the train to Brunnen railway station.
- From there, take bus no. 504 to Morschach.
- Get off at the Swiss Holiday Park stop - and you're there!
- Is there a special way of travelling by boat?
- Yes, travelling by boat is a particularly attractive option:

- Take the boat from Lucerne across Lake Lucerne to Brunnen.
- Change there to bus no. 504 to Morschach.
- How do I find the best public transport connections?
- Use the SBB timetable or click on the route planner on our website.

From what age can babies be looked after at TOM's Kids Club?
Babies and toddlers from 6 months to 2 years can be looked after at TOM's Kids Club.

Is a registration required?
Yes, please register your child at TOM's Kids Club by 12.00 noon the day before.

Is baby care free of charge?
You can enquire about the exact costs for baby care directly at TOM's Kids Club or at reception.

Babysitting service
Is there a babysitting service outside of childcare hours?
Yes, we are happy to organise a babysitter (subject to availability) outside of regular childcare hours.

How can I book a babysitter?
Please contact reception as early as possible so that we can organise childcare.

Is there a minimum booking period for the babysitting service?
You can enquire about availability and the minimum booking period at reception.

Are barbecues allowed on the terrace or balcony?
No, out of consideration for other guests, we ask you to refrain from barbecuing on the terrace or balcony.

Where can I find barbecue areas?
Barbecue areas are located in the forest park.

Can I buy wood for the barbecue?
Yes, wood is available in the shop. Overnight guests have the option of purchasing wood in the forest park.

Bathing landscape
The adventure pool, the sauna area and the Roman-Irish thermal baths are located in the leisure park, 1st floor.

Sauna area
Located in the leisure park on the pool level. The spacious sauna area offers 400 square metres of different saunas and a varied infusion plan. Entry is free for hotel and hostel guests. There is a small surcharge of CHF 5 for guests in the holiday flats.

Roman-Irish thermal baths
Located in the leisure park on the baths level. The Roman-Irish thermal baths in the Swiss Holiday Park are the only baths in Switzerland with a brine bath and brine bubble bath. Special price for overnight guests, CHF 20.

Bathrobes & bath towels
Holiday apartment guests and hostel guests can obtain these for a fee at the pool cash desk. Bathrobes and towels are included for hotel guests.

Bathing costumes - sale/rental
You can buy swimwear at the pool cash desk. We also have a small selection of swimwear for hire.

Yes, you can leave your luggage in the luggage room if you arrive early or would like to use our attractions after check-out.

Yes, we offer a bike and ski room for safe storage. Please enquire at reception.

As a rule, we change the bed linen in the hotel every 3 days. Should you require a change or need a replacement in the hostel and holiday flats, please inform the hotel reception.

How can I order a favourite pillow?
The comfort of our overnight guests is important to us. Order your favourite pillow by phone on +41 41 825 50 50 - only while stocks last.

Which special pillows are available?
Scented Müstair pillow: Contains Swiss stone pine essential oils for a deep sleep.
Millet beads - Hirsana pillow: 100% millet husks that adapt to the movements of your head.
Massage - Dinsana pillow: Filled with spelt husks that gently massage and promote circulation.
Cloud Soft - Markant pillow: Contains 100% sheep's wool, is anti-allergic and anti-asthmatic.
Nostalgic - Chriesi-Stei cushion: Traditional cherry stone pillow for nostalgic sleeping comfort.
Breathable - Horsehair pillow: Neutralises body perspiration and is naturally effective against dirt.
Are the pillows suitable for allergy sufferers?
Yes, especially the Wolkenweich - Markant pillow is anti-allergic and anti-asthmatic.

Can I try out several pillows?
Please contact reception to clarify whether an exchange is possible. Our aim is to offer every overnight guest a pleasant stay.

Bed linen & environmental certification
What quality standards does the bed linen meet?
The bed linen that you use during your overnight stay comes from controlled organic cultivation and bears the Fairtrade Max Havelaar seal of quality.

What environmental certifications does the Swiss Holiday Park have?
The Swiss Holiday Park is Green Globe certified and is committed to environmentally friendly quality management.

Mattresses & toppers
What mattresses are available at Swiss Holiday Park?
We provide high-quality Sealy brand spring mattresses for a restful night's sleep.

What advantages do the mattresses and toppers offer?
Spring-core mattresses ensure optimum comfort and a pleasant night's sleep.
Toppers with a visco foam Tempolux core adapt to the seasons and offer a pleasant sleeping experience - either cooling in summer or warm in winter.

Do all rooms have the same mattresses and toppers?
Yes, our overnight guests enjoy the same sleeping comfort in every room and holiday flat thanks to high-quality mattresses and toppers.

Additional duvet
If you need an extra duvet (e.g. an additional duvet) in your room, please contact reception directly and we will bring it to you immediately.

Who is liable for damage to the accommodation?
The tenant is liable for damage caused by him or his guests.

What happens to damage discovered after the property has been returned?
Damage discovered after the flat has been returned can also be charged to the tenant.

What do I do if something in my room or holiday flat is faulty?
Please report any defects to us immediately so that we can rectify them as quickly as possible. At the latest when you return the flat.

Departure from the hostel

We ask you to leave the hostel clean:

• Swept clean
• Remove bed linen and leave it in front of the bed

Holiday apartment

We ask you to leave the holiday flat clean:

• Swept clean
• Dispose of waste (we have a waste disposal point in front of the holiday apartment buildings)
• Wash the dishes and put them in the cupboards clean
• Remove bed linen and put it in the bedroom

Yes, dry cleaning is available. Please register at reception (subject to a charge).

Pharmacy
Is there a pharmacy nearby?
Yes, the Rütli pharmacy is located in the centre of Brunnen (next to the chapel) at Bahnhofstrasse 1.
Telephone: +41 41 820 12 01
Doctor & medical care
What do I do if I need a doctor?
Please contact reception, we will be happy to help you.

Is there a first aid centre at the Swiss Holiday Park?
Yes, a company paramedic is available in the event of an accident.
Emergency number: +41 41 825 52 90 

Where is the nearest hospital?
The nearest hospital is in Schwyz, Waldeggstrasse 10.
Telephone: +41 41 818 41 11

Emergencies & fire alarm
Which number do I call in an emergency?
Please dial the emergency number +41 41 825 50 50.

What should I do in the event of a fire?
Follow the signposted escape routes.
Leave the building quickly but calmly.
Follow the instructions of the staff.
Where can I find the escape routes in the Swiss Holiday Park?
The escape routes are signposted throughout the building.

Tips for excursions in the region
Where can I find tips for excursions in the area?
- On our website under"Excursion tips".
- On the Schwyz Tourism website: schwyz-tourismus.ch
- Or directly at reception, where our team will be happy to advise you.

Cultural offers
Where can I find information on cultural events and museums?
Current cultural offers can be found on the Schwyz Tourism website at schwyz-tourismus.ch.

Stoos mountain railways
Can I buy tickets for the Stoos mountain railways in the Swiss Holiday Park?
Yes, tickets at special prices for the Stoos mountain railways are available at reception.

What advantages do I have with the special tickets?
The special tickets offer discounted prices for our overnight guests.

Packed lunch
Do you offer packed lunches for excursions or the journey home?
Yes, if you would like a packed lunch, please contact reception.

Do I have to order the packed lunch in advance?
Yes, we recommend that you order your packed lunch in advance at reception.

Petrol station
Where is the nearest petrol station?
The nearest petrol station is in Brunnen, in the direction of Schwyz.

Taxi
Which taxi companies are there in the region?
Mythen Taxi (Brunnen) - Telephone: 0800 822 855
Adler Taxi (Brunnen) - Telephone: 0800 820 30 30

Lost & found items
What can I do if I have lost something at Swiss Holiday Park?
Please report to the shop where all lost property is kept.

Is it possible to report lost property online?
Yes, you can fill in a loss report online - click here: Fill out a lost property report.

How long are found items kept for?
Found items are kept for a certain period of time. Please contact us as soon as possible.

Can I have my lost item sent to me?
Yes, we can send found items on request and for a postage fee.

Who can I contact if I want to report my lost item by telephone?
You can contact our reception directly or contact the shop.

You can leave feedback directly at reception or send us an email at any time. Alternatively, we are also happy to receive reviews on platforms such as Google, HolidayCheck or Booking.com.

Do you have any questions about your stay with us? Contact us via WhatsApp +41 41 825 50 50

We are available for you from 08.00 to 20.00.

Radio stations can be received via the TV in the hotel rooms and holiday flats.

Hygiene articles are available in our shop daily from 08.00 to 20.00.

Does the hotel offer a laundry service?
Yes, laundry service is available. Please request a laundry bag from housekeeping.

How does the laundry service work?
The laundry service is organised by housekeeping. Laundry bags are available there.

We are happy to organise a luggage service for you on request. Please let us know when you arrive.

ATM
Is there an ATM at the Swiss Holiday Park?
Yes, an ATM is located directly in front of the main entrance to the theme park on the left-hand side.
Foreign currency
Can I change foreign currency at reception?
Yes, we change up to 50 euros per day and person at the current hotel exchange rate.

Which foreign currencies are accepted?
We only change euros (up to 50 euros per person per day).

Credit cards & payment methods
Which credit cards are accepted?
We accept the following means of payment:

- Postcard
- Reka Card
- MasterCard
- Maestro
- VISA
- American Express
- Diners
- TWINT

Can I pay with cash?
Yes, cash payments are possible in Swiss francs (CHF) and euros (EUR).

Payment at check-out
Do I have to pay for my consumptions directly?
No, with your signature you can have all consumptions charged to your room or holiday flat during your stay.

When do I pay my bill?
The entire bill can be paid conveniently at check-out.

Can I send postcards or letters at the hotel?
Yes, you can leave stamped post at reception.

Where can I buy stamps?
Stamps are available in the shop or at the post office (municipality).

Are there postcards from the Swiss Holiday Park?
Yes, postcards of Morschach, the Swiss Holiday Park and the surrounding area can be found in our shop in the leisure park.

Is there a safe in the hotel rooms?
Yes, there is a safe in every hotel room.

What about guests in holiday flats or hostels?
Guests in holiday flats or in the hostel can obtain a safe deposit box free of charge at reception. Please contact our team.

Sewing service for small repairs

Our housekeeping team will be happy to help you with small repairs to items of clothing. Please contact reception.

Sewing kit

Sewing kits are available free of charge at reception.

Slippers are available free of charge for our hotel guests at reception.
We deliberately refrain from providing slippers in every hotel room as standard. This measure supports our sustainability goal of conserving resources and reducing waste.

Where is TOM's Kids Club located?
TOM's Kids Club is located in the leisure park, just after the main entrance. Take the stairs on the right and go up.

What age is TOM's Kids Club suitable for?
The Kids Club is for children aged 2 and over.

Is a visit to TOM's Kids Club free of charge?
Yes, the Kids Club is free and can be visited without registration.

Are there any activities that require registration?
Yes, excursions and meals require prior registration.

TOM's Play Forest
Where is TOM's Spielwald located?
TOM's Spielwald is located on the ground floor of the leisure park, before the lift and stairs (towards the pool area) on the left-hand side.

Is TOM's Spielwald supervised?
No, TOM's Spielwald is not supervised - parents are responsible for their children.

Weekly programme
Where can I find the current weekly programme?
The current weekly programme can be found at: shp.ch/wp

Are there registration deadlines for certain activities?
Yes, please note the registration deadlines for the evening programme and other special activities.

As a rule, towels are only changed in our hotel when you place the towel on the floor. This is a sign that you would like a change.

However, if you would like fresh towels at an earlier time, please let us know at the hotel reception at any time.

Waste disposal
Where can I dispose of my waste?
There is a waste collection point at the Bauen and Rigi buildings for:

General waste
- glass
- Green waste
- Sheet steel
- PET
- Nespresso capsules
Is it possible to dispose of my waste in the holiday flat or hotel room?
Yes, waste bins are available in the accommodation. For larger quantities, please use the waste collection point.

Waste bags
Where can I buy rubbish bags?
Waste bags can be purchased at reception at the local rate of CHF 2.20 per bag.
Sustainability & environment
What environmental certificates does the Swiss Holiday Park have?
The Swiss Holiday Park has been CO₂-neutral since 2017 and has Green Globe certification.

How is the Swiss Holiday Park committed to sustainability?
We are constantly working to improve our environmental footprint - through large and small measures in all areas of our operations.
Find out more on our sustainability page.

How can I contribute to sustainability as a guest?
- Use the waste separation system at the collection points.
- Use reusable water bottles and avoid single-use plastic.
- Reduce water and energy consumption through conscious use.